Frequently asked Questions
General Questions
What products does BENE offer?
We offer a wide range of products including Beauty & Personal Care, Home & Living, Health & Wellness, Kids & Baby Products, Kitchen & Dining, Sports & Fitness Equipment, Office & Stationery Supplies, and Fashion & Apparel.
Is BENE a local or international store?
BENE is a Pakistan-based family-run business serving customers across all cities and towns in Pakistan.
How can I contact BENE customer support?
You can shop with us as a guest without creating an account for a faster checkout experience.
Do you offer bulk or wholesale orders?
Yes, we do! For bulk or wholesale inquiries, please contact us via WhatsApp or email.
Can I place an order as a guest or do I need to create an account?
You can shop with us as a guest without creating an account for a faster checkout experience.
Shipping & Delivery Questions
Where does BENE ship to?
Currently, we ship only within Pakistan.
How long does order processing take?
Orders are processed within 1 to 2 business days. Orders placed on Sundays or public holidays will be processed the next working day.
What is the delivery time?
Standard delivery usually takes 5 to 7 business days after your order is dispatched.
Do you offer free shipping?
Yes, we offer free shipping on orders above Rs. 1500. Orders below this amount may have a shipping charge at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you will receive tracking details via email and SMS. You can also track your order anytime through our Tracking Page on the website.
Payment Related Questions
What payment methods does BENE accept?
We currently accept Cash on Delivery (COD) payments only.
Is there any extra charge for COD?
No, there are no extra charges for COD. However, a verification call is required before shipping your COD order.
Can I cancel my order after placing it?
Yes, you can cancel your order anytime before it is shipped by contacting us via email or WhatsApp.
Returns & Refunds Questions
What is the return window for products?
You can request a return or exchange within 7 days of receiving your order.
Are returns free?
Returns are not free. Customers pay for return fees according to their location.
How and when will I get my refund?
Refunds are processed to the original payment source or bank (in case of COD) within 8 to 15 working days after we receive and verify the returned product.